There is a saying: “I don’t care what you know, until I know that you care.” I went to the bank yesterday, and there was a line. There were only two tellers available (other bank workers were dealing with larger issues in their offices, so there was no back-up, either). Both drive-thru windows had lines, as well. This is a small bank, but a recent closure of a nearby branch means that it is now busier than before, with the same amount of staffing.

The woman ahead of me in line was impatient and angry. She kept repeating the obvious– “They need more tellers! There aren’t enough tellers!” She was rude and demanding, and when she finally got to the front, and a teller (harassed and overworked) patiently and politely asked how she could help, the customer repeated, “You need more tellers here!” The teller explained that corporate policy allows only so many workers per shift, and they were all busy. It was the first of the month– one of their busiest days for cashing checks and dealing with monthly payments. The customer, somewhat abashed, apologized for her rudeness.

The customer “knew” that she would have been served faster if there were more tellers at the front. She knew how SHE would like to have the bank policy play out in her favor. But she didn’t really know the whole story. Her snap judgment wasn’t based on complete knowledge, but on emotion and assumption.

Earlier this week, I was praying about a woman I know slightly. I had heard that she was in a bad housing situation. Her house needed major repairs, and she could not afford them. I prayed that God would act, providing her with “better living conditions.” I assumed that God might provide for her to get a new roof or water heater, or pay down some of her bills. The next day, I heard that her house burned down!

What should I make of God’s response to my prayer? Did He not hear me? Doesn’t God care? Is He laughing at this woman’s misfortune? Is He laughing at my feeble and vague prayer request? Someone reading just the details I have provided (my prayer, and the incident of the fire) might decide they “know” that God is malicious or that He simply doesn’t exist or answer prayer. But are they correct in that conclusion?

NO! God cares. He cares deeply. I was moved out of concern to pray for a woman I barely know. Many others have been praying for her for several weeks, as well as offering her counsel and help in trying to find alternative housing or financial assistance. I don’t know the true extent of her needs– not just housing, but her spiritual, emotional, and other physical needs. God does! We tend to put our hope and trust in our circumstances– even desperate ones– and our ability to control, manipulate, or just survive them. This house had been a burden for a long time, yet the woman steadfastly endured high bills, bad roofing, and poor conditions.

God IS answering my prayer– and the prayers of many others– as help is pouring in for this woman. She was uninjured in the fire, and she has a temporary place to stay. Furthermore, she has people helping her plan ahead for permanent housing, financial needs she will have in the next few weeks and months, and making sure she does not have to face this tragedy alone.

Sometimes, God’s blessings are wrapped in sorrows. Sometimes, we must endure waiting, hardship, and even loss in order to experience growth and peace. Sometimes, we have to deal with impatient customers, long lines, or personal tragedy. God KNOWS. He doesn’t just know our present circumstances and pain. He knows the final outcome, and all that He wants to accomplish THROUGH our present circumstances. And God CARES. He cared about the angry customer in front of me at the bank. He cared about the overworked teller waiting on us. He cared about the woman who lost her house. He cares about each one– no matter what circumstances may suggest. He does not leave us alone in our trials– even when it may feel like He has abandoned us. There are people somewhere in the world praying for you right now. They don’t know what will happen to you today or tomorrow, but they know that God is sovereign. And the Holy Spirit prompts them to pray, even when they don’t know, for God to bless you, protect you, and watch over you.

Two things I have taken away from my experiences the other day: First– God is ALWAYS Trustworthy! I said a quick prayer for the harassed teller and her customer as I waited in line (it’s not like I didn’t have any time to pray!) And sure enough, as she waited on the woman and then on me, the lines at the drive thru windows melted away. She was able to take time to explain her situation to the customer ahead of me, and she was able to take her time waiting on us both. She kept her temper in check and managed to smile through the transactions! And her calm response helped the customer realize her rudeness and apologize. I don’t think that was just coincidence. And I don’t think it was coincidence that several people have been praying for weeks about the other woman’s housing situation. The fire wasn’t an answer to our prayers– our prayers were preparing for an answer to the fire!

The second reminder– Pray without ceasing (1Thessalonians 5:17). While my experience at the bank called for immediate prayer and found an immediate response, my other prayers have been going on for weeks and months. Nothing seemed to be happening. Yet God was preparing for an event I had no way of foreseeing. We want quick answers to prayer. We want easy answers to our prayers. But God’s ways are not our ways. His ways are mysterious to us, but they are for the best, not just the most convenient.

When we pray, God doesn’t care what we KNOW (or think we know). And He doesn’t always give us the knowledge we’re looking for. But He KNOWS! And He CARES! He honors the prayers we lift up because we know Him, and because we care about others.